CLOSERole: Technical Account Manager
Location: Poundbury, Dorset
Salary: £35,000–£45,000 (depending on experience)
Job Type: Full-time, Permanent
Who are ITCS?
At ITCS, we’ve been delivering innovative IT and Telecoms solutions across the UK since 2004. With offices in South Wales and Dorset, we support businesses nationwide with IT Support, Cyber Security, Business Telecoms, Software Development, and Digital Services.
We’re an award-winning company with a strong focus on people, progression, and doing things properly. We believe work should be challenging, rewarding, and enjoyable – and we’re on a mission to build one of the best places to work in the UK.
As our support team continues to grow, we’re looking for Level 2 and Level 3 Engineers to join us at our Bridgend (Waterton Park) office. We’ve recently moved into our own, brand-new office space – a great location and an exciting new home for the company – providing a modern, comfortable environment to work, collaborate, and grow from.
Interested?
The Role
We’re looking for an all-rounder – a confident, technically skilled, and commercially minded individual who can oversee our Southern operations. This is a hybrid role combining account management, technical expertise, and regional leadership.
You’ll be responsible for:
– Acting as the primary point of contact for customers in the South
– Managing key client relationships and identifying growth opportunities
– Providing senior-level IT and telecoms support to local clients
– Coordinating the local support desk, managing queues, and overseeing ticket progress
– Supporting engineers with escalations and remote technical assistance
– Overseeing callouts, fleet management, and general office operations
– Working closely with senior management to drive regional performance and customer satisfaction
– Ensuring local staff feel supported, engaged, and aligned with company values
– Leading by example, maintaining a hands-on approach to customer and technical work
What are we looking for?
– A natural leader with excellent communication and organisational skills
– A technical background in IT and/or Telecoms
– A proactive, “can-do” attitude with the ability to switch between management, account handling, and technical work
– A problem-solver who enjoys helping customers and mentoring staff
Technical Knowledge (desirable):
-Microsoft 365 Administration: Exchange, SharePoint, Intune, Azure AD
– Windows Server (2016–2025): Active Directory, DNS, DHCP, VPN
– Networking & Connectivity: Routing, switching, VLANs, firewall configuration (e.g., Fortinet, DrayTek, SonicWall), Wi-Fi infrastructure design and troubleshooting
– Telecoms & VoIP: SIP trunks, hosted VoIP platforms, PBX configuration, QoS optimisation, and unified communications solutions (Teams Voice, Horizon, 3CX, etc.)
– Cloud Technologies: Microsoft Azure (VMs, storage, networking), SharePoint Online, backup and DR solutions (Datto, Acronis, Veeam, etc.)
– Cyber Security Fundamentals: Firewalls, endpoint protection, MFA, patch management, phishing awareness, vulnerability scanning
– Remote Monitoring & Management: Experience with RMM or ticketing platforms
– Hardware & Infrastructure: Server and network equipment deployment, UPS management, rack configuration, structured cabling understanding
– Client Onboarding & Consultancy: IT audits, solution design, technical documentation, and strategic planning
Why Join ITCS?
Financial & Core Benefits
– Competitive salary with annual review
– Commission and bonus opportunities
– Company pension and benefits package
– Perkbox membership offering perks, discounts, and wellbeing tools
Time Off & Work–Life Balance
– Holiday allowance that increases with service
– Birthday day off
– Life Big Event Days – paid time off for major life moments (moving house, birth of your child, getting married)
– Family First flexibility – Shuffle your hours to cheer on your children’s first day of school, Christmas concerts, or any milestone that matters.
– Tiered income protection for sickness, with support levels increasing by length of service.
– Flexible approach to working.
Wellbeing & Lifestyle
– Gym membership contribution & wellbeing programme
– Access to coaching and mentoring support
– Funded counselling and physiotherapy sessions
– A dedicated team of Wellbeing – Champions offering support, referrals, and regular wellbeing activities/events
– Free parking and access to fleet vehicles for customer visits
Culture & Development
– Regular company and team events
– Unlimited progression opportunities as the region grows
– Fully funded training and certifications, including Microsoft, – Cisco, Cyber Security and other industry qualifications
Working Hours
– Monday to Friday
– 37.5 hours per week
– Overtime and on-call opportunities available
Equal Opportunities
ITCS is an equal opportunities employer and a Disability Confident employer. As such we welcome applications from a diverse range of candidates. Reasonable adjustments are available as part of the interview process and we aim to make the application process as inclusive and accessible as possible.
Join Us Today!
If you’re ready to progress your career in an environment that offers growth, fun, and the opportunity to make a real impact, ITCS is the place for you. Apply now to start your journey with us!
Please Note: Successful applicants will undergo a DBS check as part of the induction process.
