CLOSERole: Telesales Advisor
Location: Bridgend, UK
Salary: Dependent on experience + commission
Job Type: Full-time, Permanent
Who are ITCS?
At ITCS, we’ve been delivering innovative IT and Telecoms solutions across the UK since 2004. With offices in South Wales and Dorset, we support businesses nationwide with IT Support, Cyber Security, Business Telecoms, Software Development, and Digital Services.
We’re an award-winning company with a strong focus on people, progression, and doing things properly. We believe work should be challenging, rewarding, and enjoyable, and we’re on a mission to build one of the best places to work in the UK.
The Role
We’re looking for a confident and motivated Telesales Advisor who enjoys speaking with people and building relationships. This role focuses on engaging prospective B2B clients, generating new opportunities, and supporting the growth of our sales pipeline through professional conversations and appointment setting.
Interested?
Key Responsibilities
- Identify and engage prospective B2B clients
- Make outbound calls to introduce ITCS services
- Book qualified appointments for the sales team
- Deliver professional and confident sales conversations
- Maintain accurate records within the CRM system
- Manage and follow up on leads
- Work towards monthly activity and revenue targets
- Collaborate with the wider sales team
Requirements
- Strong communication skills and confidence speaking with a wide range of people
- Positive, target-driven mindset
- Willingness to learn and develop sales skills
- Good organisational skills and ability to manage multiple leads
- Previous telesales or sales experience preferred
- Full UK Driving Licence
Why Join ITCS?
Financial & Core Benefits
- Competitive salary with annual review
- Commission and bonus opportunities
- Company pension and benefits package
- Perkbox membership offering perks, discounts, and wellbeing tools
Time Off & Work–Life Balance
- Holiday allowance that increases with service
- Birthday day off
- Life Big Event Days, including moving house, birth of a child, or getting married
- Family First flexibility
- Tiered income protection for sickness
- Flexible approach to working
Wellbeing & Lifestyle
- Gym membership contribution and wellbeing programme
- Access to coaching and mentoring support
- Funded counselling and physiotherapy sessions
- Wellbeing Champions and regular activities
- Free parking and access to fleet vehicles for customer visits
Culture & Development
- Regular company and team events
- Clear progression opportunities as the business grows
- Fully funded training and certifications
Working Hours
- Monday to Friday
- 37.5 hours per week
Equal Opportunities
ITCS is an equal opportunities employer and a Disability Confident employer. We welcome applications from a diverse range of candidates and aim to make the process as inclusive and accessible as possible.
