CLOSERole: IT Engineer (Level 3)
Location: Poundbury, Dorset
Salary: £30,000 to £38,000 per annum
Job Type: Full-time, Permanent
Who are ITCS?
At ITCS, we’ve been delivering innovative IT and Telecoms solutions across the UK since 2004. With offices in South Wales and Dorset, we provide IT Support, Cyber Security, Business Telecoms, Software Development, and Digital Services to businesses nationwide.
We’re an award-winning company with a strong focus on people, progression, and doing things properly. We believe work should be challenging, rewarding, and enjoyable — and we’re on a mission to build one of the best places to work in the UK.
As part of our ambitious growth plans, we’re looking for a Level 3 Engineer to join our Poundbury office and play a key role in delivering high-quality IT solutions to our Southern clients.
Interested?
The Role
This is a hands-on, senior engineering role where no two days are the same. You’ll be the escalation point for complex technical issues, lead projects, and work closely with clients and engineers to ensure smooth delivery of IT solutions.
What you’ll be doing:
– Acting as an escalation point for Level 1 & 2 engineers
– Leading and delivering server migrations, Microsoft 365 implementations, and IT infrastructure projects
– Supporting onboarding of new customers and infrastructure upgrades
– Providing IT consultancy and technical input into projects
– Designing and implementing robust, secure solutions
– Working closely with customers to explain solutions
– Mentoring and guiding junior engineers
– Collaborating with senior management to ensure client satisfaction and operational efficiency
What are we looking for?
We’re looking for engineers who are technically capable, customer-focused, and great to work with. You’ll ideally have:
– A strong technical background in IT and problem-solving
– Experience leading or supporting complex IT projects
– Excellent communication and organisational skills
– A team-first attitude with a willingness to mentor and share knowledge
– Ability to manage multiple priorities and work independently
Technical Knowledge (desirable)
– Microsoft 365 Administration (Exchange, SharePoint, Intune, Azure AD)
– Windows Server (2012–2025): Active Directory, DNS, DHCP
– Networking: TCP/IP, VLANs, routing, switching, Wi-Fi
– Firewalls & Security: Fortinet, DrayTek, SonicWall or similar
– VPN technologies and remote access solutions
– Virtualisation: Hyper-V, VMware
– Storage: SAN / NAS
– VoIP & Telecoms platforms
– Backup & Disaster Recovery solutions
– PowerShell scripting
Why Join ITCS?
💼 Financial & Core Benefits
– Competitive salary with annual review
– Commission and bonus opportunities
– Company pension and benefits package
– Perkbox membership offering perks, discounts, and wellbeing tools
🌴 Time Off & Work–Life Balance
– Holiday allowance that increases with service
– Birthday day off
– Life Big Event Days – paid time off for major life moments (moving house, birth of your child, getting married)
– Family First flexibility – Shuffle your hours to cheer on your children’s first day of school, Christmas concerts, or any milestone that matters.
– Tiered income protection for sickness, with support levels increasing by length of service.
– Flexible approach to working.
💚 Wellbeing & Lifestyle
– Gym membership contribution & wellbeing programme
– Access to coaching and mentoring support
– Funded counselling and physiotherapy sessions
– A dedicated team of Wellbeing – Champions offering support, referrals, and regular wellbeing activities/events
– Free parking and access to fleet vehicles for customer visits
🎉 Culture & Development
– Regular company and team events
– Unlimited progression opportunities as the region grows
– Fully funded training and certifications, including Microsoft, – Cisco, Cyber Security and other industry qualifications
Working Hours
– Monday to Friday
– 37.5 hours per week
– Overtime and on-call opportunities available
Equal Opportunities
ITCS is an equal opportunities employer and a Disability Confident employer. As such we welcome applications from a diverse range of candidates. Reasonable adjustments are available as part of the interview process and we aim to make the application process as inclusive and accessible as possible.
Join Us Today!
If you’re ready to progress your career in an environment that offers growth, fun, and the opportunity to make a real impact, ITCS is the place for you. Apply now to start your journey with us!
Please Note: Successful applicants will undergo a DBS check as part of the induction process.
